The GeekVape Sonder Q 2 combines performance with style, offering a 30W max output, a long-lasting 1350mAh battery and adjustable airflow for a customized experience. Featuring an RGB light that adapts to your vibe and an upgraded aluminum alloy body, this lightweight vape device is designed for all-day use. Upgrade your vaping journey with the GeekVape Sonder Q 2.
At DashVapes, we offer fast, discreet shipping. Orders placed before 14:00 (Eastern European Time GMT+3) typically ship the same day.
In some cases, processing may take up to 3 business days. Backordered items will ship as soon as they are available.
We use DHL to deliver within Portugal. Shipping rates and delivery estimates are calculated at checkout.
All packages require age verification upon delivery. You must present valid government-issued ID.
If you're not home, the package will be held at your local post office for pickup with ID. Only the shipping addressee can retrieve it.
Packages returned due to failed age verification are non-refundable.
Free shipping on orders over 75 € within Portugal.
If the lowest shipping cost exceeds 15.00 €, we cover up to 15.00 €, and you pay the rest. This is called Reduced Shipping.
Overstock items do not count toward the threshold. Some items may be excluded due to size/weight.
Free shipping methods may be untracked and uninsured.
Orders are processed 7 days a week (excluding holidays). Orders placed before 14:00 (Eastern European Time GMT+3) usually ship the same day.
Tracking numbers are sent via email once shipping labels are generated. Weekend orders ship the next business day.
Most carriers do not deliver on weekends or holidays.
We use DHL to deliver to Portugal.
Tracking is emailed once your order ships. If not received, check your spam folder.
You can also access tracking details in My Account.
All tracked packages are insured up to 100 €.
Free shipping methods are not insured.
We ship internationally from Canada and Europe. Import duties, taxes, and brokerage fees may apply.
Refused shipments due to unpaid customs charges are non-refundable.
Contact us before the order is shipped to make changes or cancel. After shipping, returns are required for refunds (shipping is non-refundable).
Due to custom production, e-liquids cannot be canceled or refunded once created.
We want every customer to feel confident in the quality of our products and service. If you receive an item that is dead on arrival (DOA) or remains unused in its original sealed packaging, you're eligible to return it within 14 days of delivery. Please make sure to inspect and test all items as soon as they arrivethis 14-day window begins on the day you receive your order, regardless of whether the packaging has been opened.
Any manufacturer defects are fully covered under our
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-day
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Tier Warranty, offering added peace of mind. Please note that consumable itemssuch as e-liquid, flavouring, coils, tanks, drip tips, accessories, rebuildable supplies, and replacement partsare considered final sale and cannot be returned or exchanged under any circumstances.
Our
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Tier Warranty lasts
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days from the delivery, or pickup date. Customers are responsible for return shipping, while we cover the cost of sending the replacement.
Not Covered:
Covered:
Returns are only accepted for malfunctioning items. If your product is under warranty, visit our RMA Request Page.
Your membership tier extends your warranty duration. Warranty coverage remains the same.
| Membership Tier | Warranty Duration |
|---|---|
| No Account | 30 Days |
| Bronze | 90 Days |
| Silver | 120 Days |
| Gold | 150 Days |
| Platinum | 180 Days |
All approved returns are subject to a 10% restocking fee. This includes unclaimed deliveries returned by the courier.
Only manufacturer-sealed items are eligible for return. Any incomplete or used items will not receive credit and will be returned at your expense.
Refunds are issued as store credit in the form of reward points.
If we made an error in your shipment, please contact us within 48 hours at sales@dashvapes.com.
We will send a prepaid return label and ship replacements once the original items are returned. Items not returned within 14 days may be charged back to the original payment method.
DOA and under-warranty items may be exchanged for the same item in the same color. If the item is discontinued, we will offer a suitable alternative.
We cannot issue refunds or credits on warranty exchanges.
Refunds are issued only to the original payment method. Cash, cheque, and debit orders receive store credit.
Please allow 7 business days for processing after returned items are received and inspected. Refund times vary by bank.
When applicable, store credit is issued in reward points usable online or in-store.
Shipping fees are non-refundable unless we made an error. International shipping fees are always non-refundable.
Every package that we ship utilizes Age Verification service. This means that in order for the carrier to hand over the package, you must verify that you are of legal smoking age in your province, state, or country. If the carrier cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for the carrier to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
If the price of a purchased item drops within 30 days of your order, we'll credit you the difference as store credit.
Clearance, overstock, final sale, or "as-is" items are not eligible for return, refund, or exchange.
We also cannot accept returns on consumables (e-liquid, flavours, disposables, rebuildables, batteries, accessories, replacement parts, etc.).
Returns are not accepted for physical damage or misuse, including drops, broken glass, water/fire damage, and wear from regular use.
To initiate a return or exchange, please request a Return Merchandise Authorization (RMA) number by visiting: https://dev.dashvapes.com/pt/rma
Once your RMA is approved, return items within 30 days. Include your RMA approval email in the package. Package all items securely and use a tracked, insured shipping method. DashVapes Inc is not responsible for damage or loss in transit.
The return address will be provided in your RMA approval email.