At DashVapes, we're committed to fast, discreet, and reliable shipping. Orders placed before 14:00 (Eastern European Time GMT+3) typically ship the same day. While most orders are processed immediately, please allow up to 3 business days during peak times or for complex orders. Any items on backorder will be shipped as soon as they become available. We partner with DHL to deliver within Portugal, and all shipping rates and estimated delivery times are calculated in real time at checkout.

All orders require age verification upon delivery. You must present valid government-issued photo ID to receive your package. If you're unavailable at the time of delivery, the package will be held at your local post office or carrier facility for pickup. Only the person listed on the shipping address can retrieve the package. Please note that any order returned to us due to failed age verification is considered non-refundable, and no exceptions will be made.

We offer free shipping on orders over 100 € within Portugal
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(75 € for Silver tier or higher). If the lowest available shipping option exceeds 15 €, we'll cover up to that amount, and you'll only be responsible for the difference – this is known as Reduced Shipping. Please note that overstock items do not contribute toward the free shipping threshold, and certain products may be excluded based on size or weight. Additionally, some free shipping methods may be untracked and uninsured.

Orders are processed seven days a week, excluding holidays. Most orders placed before 14:00 (Eastern European Time GMT+3) are shipped the same day. Tracking information is automatically emailed to you as soon as the shipping label is generated. Orders placed on weekends or holidays will be processed and shipped on the next available business day.

Please note that most carriers do not operate on weekends or statutory holidays, which may affect delivery timelines. We currently ship to Portugal using DHL. Carrier availability and delivery times may vary depending on your location.

Tracking information will be emailed to you as soon as your order has been processed and a shipping label has been created. Please note that receiving a tracking number does not necessarily mean the carrier has picked up your package – tracking typically becomes active by the end of the day or by the next business day. If you do not see a tracking email, be sure to check your spam or junk folder. You can also access your tracking details anytime by visiting your My Account page.

All tracked shipping methods include insurance coverage of up to 100 € to protect against loss or damage in transit. Please be aware that free shipping methods – especially those that are untracked – do not include insurance. If you want full coverage for your shipment, we strongly recommend choosing a tracked and insured delivery option at checkout.

We offer international shipping from both Canada and Europe to a wide range of countries. Please note that import duties, taxes, and brokerage fees may be assessed by your local customs agency and are the responsibility of the recipient. If a shipment is refused due to unpaid customs charges, it will be returned to us at your expense, and the original order will be considered non-refundable.

If you need to make changes to your order or cancel it entirely, please contact us before it has been shipped. Once an order has been dispatched, it must go through the returns process to be eligible for a refund – please note that shipping charges are non-refundable. Additionally, due to the nature of custom production, e-liquids cannot be canceled, changed, or refunded once they have entered the manufacturing stage.