We want every customer to feel confident in the products and service they receive. If any item arrives dead on arrival (DOA) or remains unused in its original sealed packaging, you may return it within 14 days of delivery.

Please inspect and test all items immediately upon delivery. The 14-day return window begins upon receipt, regardless of whether the product has been opened.

Manufacturer defects are covered under our
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-day
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Tier Warranty.

Consumables — including e-liquid, flavouring, coils, tanks, drip tips, accessories, rebuildable supplies, and replacement parts – are always final sale and cannot be returned or exchanged.

Our
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Tier Warranty lasts
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days from the delivery, or pickup date. Customers are responsible for return shipping, while we cover the cost of sending the replacement.

Not Covered:

• Consumables: e-liquid, disposables, coils, tanks, rebuildables, batteries, chargers, mechanical mods, and accessories
• Physical damage or misuse (e.g., drops, water/fire damage)
• Improper repairs or use outside of manufacturer instructions
• Cosmetic wear and tear, scratches, or finish blemishes
• Sticky or noisy buttons, missing parts, damaged threads, 510 pin issues
• Out-of-warranty items

Covered:

• Non-functional displays (LED/OLED)
• Charging port issues
• Battery faults (e.g., auto-firing, won't hold charge)
• Chipset or software malfunctions

Returns are only accepted for malfunctioning items. If your product is under warranty, visit our RMA Request Page.

Your membership tier extends your warranty duration. Warranty coverage remains the same.

All approved returns are subject to a 10% restocking fee. This includes unclaimed deliveries returned by the courier.

Only manufacturer-sealed items are eligible for return. Any incomplete or used items will not receive credit and will be returned at your expense.

Refunds are issued as store credit in the form of reward points.

If we made an error in your shipment, please contact us within 48 hours at sales@dashvapes.com.

We will send a prepaid return label and ship replacements once the original items are returned. Items not returned within 14 days may be charged back to the original payment method.

DOA and under-warranty items may be exchanged for the same item in the same color. If the item is discontinued, we will offer a suitable alternative.

We cannot issue refunds or credits on warranty exchanges.

Refunds are issued only to the original payment method. Cash, cheque, and debit orders receive store credit.

Please allow 7 business days for processing after returned items are received and inspected. Refund times vary by bank.

When applicable, store credit is issued in reward points usable online or in-store.

Shipping fees are non-refundable unless we made an error. International shipping fees are always non-refundable.

Every package that we ship utilizes Age Verification service. This means that in order for the carrier to hand over the package, you must verify that you are of legal smoking age in your province, state, or country. If the carrier cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for the carrier to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.

If the price of a purchased item drops within 30 days of your order, we'll credit you the difference as store credit.

Clearance, overstock, final sale, or "as-is" items are not eligible for return, refund, or exchange.

We also cannot accept returns on consumables (e-liquid, flavours, disposables, rebuildables, batteries, accessories, replacement parts, etc.).

Returns are not accepted for physical damage or misuse, including drops, broken glass, water/fire damage, and wear from regular use.

To initiate a return or exchange, please request a Return Merchandise Authorization (RMA) number by visiting: https://dev.dashvapes.com/mx/rma

Once your RMA is approved, return items within 30 days. Include your RMA approval email in the package. Package all items securely and use a tracked, insured shipping method. DashVapes Inc is not responsible for damage or loss in transit.

The return address will be provided in your RMA approval email.