At DashVapes, we offer fast, discreet shipping. Orders placed before 14:00 (Eastern European Time GMT+3) typically ship the same day.
In some cases, processing may take up to 3 business days. Backordered items will ship as soon as they are available.
We use DHL to deliver within Austria. Shipping rates and delivery estimates are calculated at checkout.
All packages require age verification upon delivery. You must present valid government-issued ID.
If you're not home, the package will be held at your local post office for pickup with ID. Only the shipping addressee can retrieve it.
Packages returned due to failed age verification are non-refundable.
Free shipping on orders over 75 € within Austria.
If the lowest shipping cost exceeds 15.00 €, we cover up to 15.00 €, and you pay the rest. This is called Reduced Shipping.
Overstock items do not count toward the threshold. Some items may be excluded due to size/weight.
Free shipping methods may be untracked and uninsured.
Orders are processed 7 days a week (excluding holidays). Orders placed before 14:00 (Eastern European Time GMT+3) usually ship the same day.
Tracking numbers are sent via email once shipping labels are generated. Weekend orders ship the next business day.
Most carriers do not deliver on weekends or holidays.
We use DHL to deliver to Austria.
Tracking is emailed once your order ships. If not received, check your spam folder.
You can also access tracking details in My Account.
All tracked packages are insured up to 100 €.
Free shipping methods are not insured.
We ship internationally from Canada and Europe. Import duties, taxes, and brokerage fees may apply.
Refused shipments due to unpaid customs charges are non-refundable.
Contact us before the order is shipped to make changes or cancel. After shipping, returns are required for refunds (shipping is non-refundable).
Due to custom production, e-liquids cannot be canceled or refunded once created.
